Resume

Stephanie R. Wilder

Fresno, CA 93726 | 559-304-9111 | [email protected]
LinkedIn | GitHub | Portfolio (maswildlabs.com)

title: “Resume” description: “Stephanie R. Wilder - Professional Resume”

Stephanie R. Wilder

Fresno, CA 93726 | 559-304-9111 | [email protected]
LinkedIn | GitHub | Portfolio (maswildlabs.com)

Professional Summary

Technical Writer with a 15-year enterprise IT foundation specializing in software documentation, knowledge management, and process architecture. Expert at bridging documentation gaps, collaborating cross-functionally, and transforming complex legacy data into structured information ecosystems at a 60,000+ device scale.

Areas of Expertise

Technical Writing: SOP Development, Knowledge Base (KB) Architecture, Release Notes, Markdown, API/Software Documentation, Document Design.
Process & Information Architecture: Gap Analysis, Content Migration, Process Mapping, Content Strategy, Taxonomy & Structural Frameworks.
Enterprise Technical Domain: Digital Signage Ecosystems, MDM & RMM Dashboards, Systems Troubleshooting, Network Security.

Professional Experience

Spectrio | Remote

Technical Writer / Subject Matter Expert (Technical Support Specialist II) | June 2022 – Present

Documentation Ecosystem Architecture: Partnered with management on the end-to-end restructuring of the internal corporate Knowledge Base, transforming legacy technical data into a structured, searchable ecosystem across 6 enterprise platforms and 60,000+ devices.
Operational Process Mapping: Co-authored and integrated a “Support Ticket Life Cycle” matrix that mapped active troubleshooting phases to standardized triage workflows; reduced agent search time and improved Tier 1/Tier 2 escalation accuracy.
SOP Framework Development: Took ownership of the standardization of technical frameworks for new Standard Operating Procedures (SOPs) across core enterprise platforms (Enplug, DSX, GRRID), delivering polished documentation that streamlined cross-departmental operations.
Project Documentation Lead (National Initiative): Selected as one of two primary specialists to stabilize a high-stakes nationwide KIA dealership pilot. Identified critical documentation gaps, authored the entire framework of technical SOPs, escalation paths, and training materials, establishing the model adopted as the new national support standard.
Enterprise Environmental Systems Expertise: Maintained technical oversight of system health for a 60,000+ device digital signage network using InReality MDM and RMM dashboards, utilizing this deep domain expertise to ensure all written technical workflows matched real-world system behaviors and maximized uptime.

Technical Projects

Developer Portfolio & Documentation Site | maswildlabs.com

Information Architecture & Migration: Engineered a professional portfolio site utilizing the Astro framework, successfully migrating, restructuring, and formatting legacy developer documentation originally managed in MkDocs.
Content Authoring & Management: Author and maintain comprehensive technical project summaries, configuration guides, and architectural overviews utilizing Markdown syntax and version control practices.

Education & Certifications

University of Kansas - Salina | Online

Technical Writing Specialized Training | Expected Completion: 2026

Distinction: Document Design Capstone portfolio selected by the instructor to serve as the exemplary model for future curriculum students.

Technical Writer HQ | Online

Certified Technical Writer | 2026

Fresno City College | Fresno, CA

Certificate of Achievement, Cybersecurity | 2021 – 2022

Heald College | Fresno, CA

Associate of Applied Science, Network Security and Administration
Honors Graduate; Student Mentor of the Information Technology Program